Frequently asked questions
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Orders and purchasing
You choose the goods, put them in the basket, fill in the delivery details and choose the payment and shipping method. After completing your order, you will receive a confirmation email.
Yes, if it hasn't been sent yet. We recommend contacting us as soon as possible, ideally immediately after placing your order.
No, you can shop at G-Shop without registering. However, registration gives you an overview of your orders and a faster purchase next time.
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Shipping and delivery
We offer several shipping methods including delivery to your address or outlets. Specific options will be displayed in the cart.
Orders are usually shipped within 1-2 business days. Delivery time depends on the carrier you choose.
Yes, we ship all orders in neutral and discreet packaging without marking the contents.
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Payment
We support common payment methods such as card payment, bank transfer or other available options listed in the shopping cart.
Yes, payments are made through secure payment gateways and your data is protected.
The availability of cash on delivery depends on the chosen carrier and the current offer you will see when you complete your order.
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Complaints and returns
Yes, goods can be returned within the time limit set by law if they are unused and in their original condition.
In case of a complaint, please contact us by e-mail or via the contact form. We will be happy to advise you on how to proceed.
The terms and conditions for returns and complaints are set out in the terms and conditions of the e-shop.